Shipping

Shipping in Australia

Shipping Outside of Australia

Please allow an additional 3 to 5 days, depending on your exact location. Please phone us on +610290189255 for more information.

NOTE:

We do endeavor to get your item to you as soon as possible, please note that the above time frames are estimates only, and can vary depending on your exact location.

The days cited are counted as business days, and are from when the item is shipped or posted.

All order totals are inclusive of all taxes and charges, unless otherwise stated, and unless the item is being shipped somewhere outside of Australia.

- For our overseas customers, please check with your local regulations regarding taxes and duties. No refunds will be given if the taxes and duties are not paid for.

- Once your order has been shipped, you will receive an email with a tracking number to follow up on where your item is.
Any delays due to customs are unavoidable, and can take a considerable amount of time.

Postage Information

All orders are shipped to the shipping address at the time of order.

Orders are shipped by our preferred carriers, TNT and Australia Post, however we reserve the right to use other carriers when so needed.

We will only ever use a different carrier if our preferred carrier does not ship to your area, or if we believe we can get it to you sooner with the third party carrier.

We include delivery and Installation for our adjustable bed range to most areas, however, if you’re outside of the area, or if no one was home, there may be an additional delivery charge.

Please allow up to 72 hours for processing before your parcel is sent. In most cases its within 12 hours, as we like to ensure you get your order quickly.

If you’re not home to receive the parcel, you may be left a card giving you instructions on how to collect your parcel.  No refunds will be given if an order has not been collected from the collection point.

If an item is returned to us, or if a re-delivery is organized, additional charges may apply for re-delivery.

Incorrect information

PLEASE ENSURE INFORMATION PROVIDED WHEN MAKING YOUR ORDER IS ACCURATE AND CORRECT.

Business addresses must include a business name.

Once you have placed your order online you are committing to the purchase of the item, and are declaring that all information provided is accurate and correct.

In-Store Pickup

If you’ve purchased online, and elect to pick up from our showroom, Please let us know in the notes section of your order, or send us an email to info@sleeptime.com.au with your order  details to let us know.